Terms and conditions

Privacy Policy

sportheque.com takes all necessary measures to protect the confidentiality of information you communicate to them. Thus no information will be communicated.

Our priority being the excellence of our customer service, any information provided, including your name, address and your credit card number, remains entirely confidential and is encrypted and protected by SSL security protocol.

We will never disclose your personal information to third parties. The information you have submitted could be used by sportheque.com to send you an e-mail newsletter on new products.

You can always refuse to receive such letters by e-mail simply by asking us to remove your address from our mailing list.

If you have any questions or concerns about the nature of our privacy policy, please contact us at info@sportheque.com.

Cancellation and Modification Policy

Making changes after an order has been submitted:

If you need to make any changes to your order after you have submitted it, please contact Customer Service at info@sportheque.com and quote your order number and the changes you wish to make.

Cancelling an order after the order has been submitted:

If you have completed your order, email Customer Service at info@sportheque.com to cancel your order. Be sure to include your order number in your email. Please note that in the event of a cancellation, the Sporthèque de Hull reserves the right to retain a 10% fee of the services that have not been provided (as stipulated in Article 195, paragraph b of the Act Consumer Protection).

Termination of inscription to camps

Day camp registration can be terminated at any time by respecting certain conditions.   You will have to pay a penalty only if your child has started to attend the day camp.  The rules stay the same whichever way the contract was made, either in person, by telephone or by internet. 

Cancellation before the start of day camp

You can cancel your contract before the beginning of the camp.   Because the services have not begun, the cancellation does not lead to any fee or penalty.

Cancellation during the day camp

Your contract can be cancelled during  the given services. In this case, you will need to pay the cost of services already received. Sportheque require a penalty. This penalty corresponds to the smallest of these 2 amounts: $50 or 10 per cent of the cost of the services which have not been received.

For example: your contract is for 2 weeks (10 days) at a rate of $395 total for the camp. You decide to cancel after 2 days. You will need to pay a penalty of $31.60, which corresponds to 10 % of the cost of the 8 remaining days - in addition to the days used.

Procedures to follow to cancel the registration

To cancel the day camp registration of your child, you must come in contact with one employee of Sportheque at info@sportheque.com. You have 10 days to be refunded from the request date.

Risk Awareness Policy

I hereby declare that I am aware of no health issues that may prevent me from taking part in activities and programs offered or sponsored by La Sportheque. I am conscious that if I have any concerns about my health condition, I must consult my physician before taking part in such activities. I understand that I am free to stop participating or decrease my involvement in activities and programs offered or sponsored by La Sportheque at any time.

I am aware that there are risks involved in taking part in the sports activities and programs offered at La Sportheque, including personal injuries. I have learned more about the risks involved; I understand and freely assume them.

Disclaimer

In return for accepting my registration for the activities and/or programs offered or sponsored by La Sportheque, neither myself nor any person on my behalf (heirs, delegated persons, trustees) shall sue or hold La Sportheque, or any person on its behalf, responsible or liable for any injury, illness, death or property damage of any sort, resulting from or during my taking part in La Sportheque’s activities. This disclaimer applies to all claims, whether foreseeable or unforeseeable, as well as those involving negligence or failure to comply with a legal obligation (including obligations under the Occupiers’ Liability Act).

I agree that La Sportheque shall not be held responsible for any loss, damage, unauthorized use or theft of personal belongings brought on site. I understand that this disclaimer is as broad and as inclusive as permitted by law. If any specific provision of this agreement is held null or inapplicable by court for any reason, that provision will be deemed dropped from this agreement and the remaining provisions will remain in effect, and fully enforceable.