Virtual waiting room
When the sign-up console faces significant traffic, individuals wishing to register will be redirected to the virtual waiting room. The waiting time in this one is evaluated according to the number of people who are in the registration process. If there is no waiting, you go directly to the registration console.
I want to register, but I arrive in a virtual waiting room. Why do I have to wait?
The Sporthèque wishes to offer its members and non-members a friendly and safe environment. At a significant traffic, a virtual waiting room will welcome people who wish to register for the special programming. Waiting time varies depending on how many people are already in the registration process.
Who has access to the virtual waiting room?
The virtual waiting room will be put in place during the significant traffic generated by registrations. The waiting room will be available to members and non-members depending on the day of registration. On Tuesday, only members can access registration. On Thursday registrations, members and non-members will have access to registrations.
I click on register and I go directly to the registration console, it's normal?
Yes it's normal. It simply means that the number of people already in the registration console is not high enough to activate the virtual waiting room.
How will I know when I can register?
When you are in the virtual waiting room, you will be able to see the classes available, the schedule of each class and the number of places available. Be careful! Does the system rank you in priority order on a first-come, first-served basis? first served. The system will indicate your rank in the list. Places are vacated according to the number of places available in the registration console. When it's your turn, a window will open in your browser and tell you it's your turn.
Is there a deadline for registration?
You have 5 minutes maximum to complete each step.
Do not refresh the page (refresh button of your browser or F5). This could make you lose your place.
How do I know that my registration has been completed?
The registration console will tell you that your registration will be completed with a clear message and you will receive an email with confirmation of registration.
Gym rules
The use of the towel is obligatory
Inner sneakers clean are required
Sports bags are not tolerated in the gym
Reserve your cardiovascular devices on the reservation board
For women:
Camisole and sleeveless t-shirts are accepted.
For men:
Camisole and sleeveless t-shirts are accepted.
Affiliated Clubs
By presenting your card of members of la Sporthèque, you will be able to benefit from the facilities of the following training centers.
Club Avantage Multi-Sport
Le Montcalm Tennis et Squash
Les Tennis de Rimouski
Centre Récréatif Rock Forest
Club sportif Côte-de-Liesse
Tennis de l'Île des Soeurs
Tennis Interclub Piedmont
Carrefour Multisports
Tennis 13
Complexe sportif Alphonse-Desjardins
Midtown Le Sporting Club Santuaire
Complexe Sportscène
Interplus
Complexe sportif Longueuil
Sani Sport Boucherville
Sani Sport Brossard
Club de tennis intérieur Saguenay
Payment methods and currencies
We do not accept checks or money orders for all purchases of products and services made by the company online or at the center. For online transactions, only VISA and MasterCard credit cards are accepted, for all other payment terms please contact our customer service.
Currency:
All transactions on our site will be billed in Canadian dollars.
Accepted cards:
You can pay for your purchases online with the following credit cards: Visa and MasterCard
Cancellation and Modification Policies
For any cancellation or modification of an online transaction, please contact customer service as soon as possible by email at info@sportheque.com or by phone at (819)777-5656 ext. 202. Have your order number ready and tell us what changes you wish to make. We will do our best to accommodate you.
Online transactions
If you need to make any changes to an order that you have just placed, please contact customer service as soon as possible by e-mailing info@sportheque.com stating your order number and any changes you have made. want to bring. We will do our best to accommodate you.
Cancellation policy of the day camp
To cancel the registration of your child at camp you must make a written request to Olivier Furoy, Aquatic Sector Coordinator and Day Camp at olivier.furoy@sportheque.com.
Only the remaining days, from the date of the application, can be reimbursed with a penalty corresponding to the smallest amount: $ 50 or 10% of the cost of services that the child does not have. receipts.
If the camp is not started, you will be refunded in full.
Online transactions
According to the law of the protection of the consumer, the cancellation of a contract can be made within a time equal to one tenth of the duration of the subscription is 36.5jrs and the merchant is entitled to demand at most one-tenth of the total value of the subscription including administration fees. The relevant sections of this policy are found between sections 197 and 205 of the Consumer Protection Act.
After this period, a penalty of 3 months will be required for cancellation of the subscription and must be paid on the day of termination. The member must meet with a customer service representative to sign the cancellation form.
Subscription freeze policy
The subscription freeze is only possible for annual subscriptions. Only the following cases will be accepted for a temporary suspension of monthly payments:
Pregnant woman - medical problem - study, internship or work outside the region (more than 100km)
1. The gel can not be retroactive. It must, absolutely, be done for a future period.
2. Must send us a written notice. Either sign a form, or send a notice by email or fax.
3. Must provide a voucher. Only medical evidence or removal will be accepted.
4. The suspension must be for a minimum of 3 months and the lost months will not be replaced.
5. A fee of $ 10 + tx per month per person will be required to keep the subscription active.
6. The couple subscription will be frozen as follows: the price of an individual subscription will be charged to the spouse until the person thaws his subscription.
Policies on Corporate Subscriptions and Students
The Sporthèque reserves the right to refuse the sale of a corporate and / or student subscription to a person who is not able to prove by proof that the said person is a student or employment from a given company or organization. The person who has not provided student or corporate proof at the time of registration will be refused the purchase of the subscription.
Corporate subscriptions:
For the employee of a company or organization having a corporate agreement with the Sporthèque
Proofs accepted:
- Employee card
- Access card to a company or organization
- Letter of attestation of employability written by a superior
Student subscriptions:
For students 24 and under
Proofs accepted:
- Student card issued by a school
- Clear and valid student schedule indicating enrollment in a program
Access card provided to the subscription
The subscriber must show his membership card at the reception when he arrives at La Sporthèque. The subscriber who refuses to show his card to the receptionist in office is in default and does not have access to the various facilities. The Sporthèque can avail itself of its right of return when a subscriber refuses to show his card to the receptionist stationed at the time of his visit to the club.
Age required in the various sectors
Gym
13 years old
Studio Spin
13 years old
Studio Fit
16 years old
Racket sports
all ages
Studio Mouv
13 years old
Studio Yama
13 years old
Day camp
5 à 12 years old
Aquatics
Ages 8 and under must be accompanied by a parent in the water
Privacy and Security
Sportheque-web.com takes all necessary measures to protect the confidentiality of the information you provide them. Thus no information will be communicated.
Our priority is excellence in customer service, so all information you provide, including your name, address and credit card number, remains completely confidential and is encrypted and protected by the SSL security protocol.
We will never disclose your personal information to third parties. The information that you have submitted to us may be used by sportheque-web.com to send you an email newsletter concerning new products.
You may at any time refuse to receive such letters by email simply by asking us to remove your address from our mailing list.
If you have any questions or concerns about the nature of our privacy policy, please do not hesitate to contact us at info@sportheque.com.